About You And Your Consultation

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1. During the consultation we will want to understand as fully as we can your reasons for visiting us and what you would like to achieve. We need to know your medical history and any regular medications you may be taking.

2. As well as an examination of your skin and facial features photographs viewed on screen can be a very helpful focus for a discussion of the issues we wish to address. Of course photographs will only be taken with your consent and are solely for your/our use within the consultation.

3. As well as listening carefully to your concerns Vicky is likely to make her own recommendations as to treatments that are likely to benefit you most – it is important that any treatment fits well with the overall balance of the face, and often a minor adjustment in a certain area can make a great difference. 

We are committed to providing the highest levels of care and skill when you decide on one of our treatments. We make no compromises on maintaining very high levels of service, skills and training.

Our patients come from quite diverse backgrounds, occupations, age profiles and localities, but they have one thing in common – they value the following… 

1. Natural results with high customer satisfaction levels

2. Practitioners who actively listen, are attentive to your concerns and always adopt a non-pushy and relaxed delivery

3. Schedule enough time dedicated to discussing your unique aesthetic needs

4. The creation of a tailor-made treatment plan unique to your personal needs and requirements

5. Appointments to suit your busy schedule

6. A convenient, discreet location, preserving confidentiality at all times

7. A relaxing, comfortable, high end medical environment

8. Professional, efficient service with minimal waiting times

9. Evidence of consistent high levels of customer service year on year

10. Clear and transparent written and verbal communication that enables you to make the best decision concerning your aesthetic treatment choices 

Your consultation is an ideal opportunity to check you feel comfortable with us and the recommendations we make. Be assured you will not be pressurised into accepting or booking a treatment.

1. Use your consultation as a fact-finding mission

2. Have a think about any questions you may have in advance and don’t be afraid to ask

3. Bring a list if you wish, to make sure you don’t forget anything In order to make a decision with confidence you need to be free from any pressure.

4. Come for the consultation with no plans to have treatment there and then

5. Simply focus on what you need to know without worrying about making a decision 

In our opinion true value comes from skilled assessment and planning as well as in performing the treatment itself. We will make sure we obtain the best results we can with the minimum amount of treatment necessary. If you are having more than one treatment type we will be happy to discuss a discounted package price for you. 

We appreciate that you may have been contemplating treatment for some time and this can feel like a big step. Your first consultation is an ideal opportunity to find out what options you may have and to check that you would feel comfortable being treated by us. We encourage you to ask any questions you may have, and in addition it can be helpful for us to e-mail you a full summary of our suggested treatment plan so that you have all the information without having to remember everything. If there are alternatives to treatments we offer in the clinic we will advise you of this and we can usually recommend someone if this is the case.